FAQ

Find vintage ratings on this page: Vintage Ratings

All our bottles have been handled and authenticated by us. We verify the origin and visually inspect all our bottles (label, level, capsule, glass) to guarantee authenticity. While certificates of authenticity are not available for all bottles, please note that our invoices carry our guarantee.

For proper wine preservation, storage conditions are essential, so we guarantee complete control of parameters:

• Constant and climate-controlled temperature in the cellars
• Controlled and optimal hygrometry
• Total darkness
• Isolation from all vibration sources
• Minimum bottle handling"

For the same reference, there may be several variations or different conditions. You can check the meaning of the different variations by clicking on this link: Bottle Conditions

We invite you to complete your order directly on our website. However, if you have any questions or need assistance, don't hesitate to contact our team by phone.

You can add a personalized message during the 'shipping' step, we will print it and include it with your order.

Absolutely, when finalizing your order, you can enter different addresses, one for delivery and another for billing. Your package will be shipped without an invoice attached, except for shipments outside the European Union.

Please verify that the email address provided when creating your account is correct, and check your 'spam' folder

Please verify that the conditions related to the use of your promotional code are met. If the problem persists, don't hesitate to contact our team.

Your invoice will be sent as an attachment to the shipping confirmation email. You can also view it in your SoDivin customer account, under 'Order History'.

You are free to choose your payment method. Your order will be shipped immediately after receiving your payment. You can pay by credit card (VISA or Mastercard) or by bank transfer.

To access your account, you can click on 'forgot password', and you will receive an email allowing you to reset it. In case of malfunction, don't hesitate to contact our team.

All orders placed before 2:00 PM are shipped the same day with 24-hour delivery for France and Europe, 48 hours for Asia, and 72 hours for the rest of the world.

During the shipping step, you can choose the date you would like your order to be shipped (excluding weekends and holidays).

We have chosen to ship our bottles in special expanded polystyrene containers. Their properties are exceptional and guarantee the transport of your bottles with the utmost care: Excellent protection against all impacts, Thermal insulation protecting from possible temperature variations, Protection against light. Discover how we prepare your order: Secure shipping

You can view the list of available destinations on this page: Express delivery times

SoDivin ships your wine to more than 70 countries worldwide, in France, Europe, as well as the United States and Asia. We offer express delivery and standard service for most destinations to adapt to your needs, constraints, and budgets. All details can be found on our dedicated shipping page: Express delivery times

You can check delivery times and shipping costs by clicking on the following link: Express delivery times

If you have completed your order and online payment and wish to modify or cancel it, contact our team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your modification or cancellation request.

In accordance with Article L.121-16 of the Consumer Code, as a private buyer, you have 14 calendar days from receipt of your order to refuse delivered items. In this case, they must be returned to us at your expense, in their original packaging, and will be refunded if they have not been damaged, after receipt and inspection.

Deliveries in France are automatically made Monday through Saturday by Chronopost. This service is not available for deliveries outside of France.

You can order a SoDivin e-gift card by clicking on the following link: Gift cards

When ordering from SoDivin, individuals benefit from optimal protection. Our prices include insurance that covers your bottles for breakage, loss, or theft. In the rare event that one of these incidents occurs, supporting evidence (photos, documents) would be requested. You will then be reimbursed for the full amount of your order.

Using the delivery tracking link you received by email, you can track the progress of your package. If there are any issues, don't hesitate to contact the carrier or the SoDivin team.

No invoice is included with your order for shipments to metropolitan France, Corsica, and the European Union. For shipments outside the European Union, invoices are included with your order so that customs can carry out customs formalities.

The tracking link for your package delivery will be provided in the shipping confirmation email. You will also receive a notification from the carrier who will handle your package.

If you are absent during delivery, the carrier will contact you (by email or phone) to offer to reschedule the delivery, or to drop off your package at a pickup point near your home.

Upon receipt of the products, it is your responsibility to:

Carefully check the contents of the package and indicate any reservations if necessary. In case of proven breakage, you must refuse the package from the delivery person and notify us within 24 hours using the contact information provided on the website. No claims will be accepted beyond this deadline. (Extract from the Terms and Conditions)

Depending on the case, it should be opened at least four hours before tasting. Once the bottle is uncorked, it's time to smell its contents. Do you like its aroma? Then it's not necessary to aerate the wine for more than an hour before tasting. You can always temporarily close the bottle with a dry cork. If, on the contrary, its aroma seems unpleasant to you, don't worry. After all these years of confinement, the wine needs to be aerated. Don't hesitate to contact our team for further advice.

Tasting an old wine is approached in a completely different way than a recent wine, and what the wine offers us is also very different.

For red wines, over time the tannins will soften, and fruit notes will give way to notes of leather, tobacco, and old wax. The wine "patinates" and the years will continuously make it evolve. It is precisely this journey through time that is sought after.

Every wine you will find for sale on our SoDivin website has been expertized in order to provide you with the maximum information regarding its condition (level, capsule, label, tasting comments by experts). The overall ratings of the vintages can also be consulted by clicking on this link: https://www.sodivin.fr/content/8-cotation-millesime

We make it a point of honor to provide you with all available information, in full transparency, even if it is impossible for us to guarantee the impeccable quality of old vintages. If you have a question about a specific bottle, don't hesitate to contact our team.

The wine should be stored in the calmest conditions possible: total darkness, cool and constant temperature, away from vibrations. Temperature-controlled cellars or traditional cellars are ideal. If needed, you can use our polystyrene packaging as a mini cellar. They will ensure excellent storage conditions for your bottles. Choose the coolest place in your home.

Old wines may have a fragile cork, which tends to tear when opening. Don't hesitate to consult our article on this subject: Blog Article.

The structure is more fragile and subtle than a young bottle, and decanting would only dissipate its subtle charms. Do not serve the wine too warm. An old red wine is best enjoyed around 16°C (60.8°F).

Serve the wine in large glasses. The aromas will be more subtle and muted, and a large glass allows them to be released. You may notice that the second half of the bottle changes in structure and aromas.

In accordance with international practices, SoDivin is not obligated to exchange corked or spoiled bottles. Furthermore, even though all wines are stored under ideal conditions in our cellars, it is impossible for us to guarantee the impeccable quality of old vintages.

We invite you to fill out the form available on our website: Form to sell your wines

Each shipment to individuals is insured in case of loss, theft or breakage during transportation. If one of these extremely rare events occurs, photos and documents will be requested from you. You will receive a full refund of your order.

Thanks to the delivery tracking link that you received by email, you can follow the delivery of your package. If needed, do not hesitate to contact the shipper or the SoDivin team.

No invoice is attached to your order for any shipment to France, Corsica and the European Union. For shipments outside the European Union, invoices are attached to your package, so that the shipper and customs can take care of the customs formalities.

You will receive the tracking link for the delivery of your package in the shipping confirmation e-mail. You will also get a notification from the carrier who will take care of your package.

If you’re not home when the deliveryman comes, your order will be delivered either to a trusted neighbour or to the nearest pickup point. You will know where your order is thanks to the note that the deliveryman will leave in your mailbox as well as when you will track your package online. You can also contact our customer service via the contact form for more information.

When you receive your wine, it is your responsibility to:

scrupulously check the contents of the package and indicate your reservations if needed. In the event of breakage, you must refuse the package to the delivery person and notify us within 24 hours by e-mail or phone. No complaint can be accepted beyond this deadline. "

Sometimes, the wine should be opened at least four hours before tasting it. Once the bottle is opened, take the time to smell its content. Do you like the scent? So it is not necessary to aerate the wine more than an hour before tasting it. You can always close the bottle, temporarily, with a dry cork. If, on the contrary, its scent seems unpleasant to you, don't worry. After all these years of confinement, the wine needs to be aerated for about four hours. Do not hesitate to contact our team for further advice.

Tasting an old wine is totally different than tasting a recent wine and what old wine offers us also is very different.

For red wines, tannins will soften over the time, fruit notes will give way to notes of leather, tobacco, old wax. The wine ""patina"" and the years will continue to make it evolve. It is precisely this journey through time that is sought after. Concerning the sale of old bottles of wine, there is no guarantee of the quality of the wine. When you taste mature wines, there is always a risk: you have to accept to be sometimes disappointed but also ready for a fabulous adventure.

In fact, the ability of a wine to age depends on many points : region, appellation, chateau, vintage and condition of the bottle. Some wines must be drunk shortly (2-5 years) while others can last 1 century or more. It is the reason why some old wines reach astonishing prices. Feel free to contact us to get more information on the drinkability of the wine you are looking for.

The wine must be stored in the most quiet conditions: complete darkness, cool and constant temperature, away from vibrations. Temperature-controlled cellars or traditional cellars are ideal. If needed, you can use our polystyrene packaging as a mini cellar. They will ensure excellent storage conditions for your bottles. Choose the coolest place in your home.

"Store your wine lying down. Stand your bottle up for at least 24 hours before you open it. There will be sediment in the wine and this allows it to fall to the bottom of the bottle.  Do not decant a very old wine. Please note that the cork of an old wine can be really fragile and may be damaged when you open the bottle.

The structure is more fragile and subtle than a young bottle and decanting would only dissipate its subtle charms.  Don't serve the wine too warm. An old red is best served around 16°C. 

Serve the wine in large glasses.  The aromas will be more subtle and subdued and a large glass helps to release them.  You may notice that the second half of the bottle changes in structure and aromas."

Concerning the sale of old bottles of wine, there is no guarantee of the quality of the wine. No wine shop, auction house or reseller of any kind guarantees the quality of the wine that they sell. However, we communicate to our clients the most information concerning the factors that can determine the quality of the wine, which is why we were happy to send you a photo of the bottle. Our objective is to be totally transparent concerning these factors.